Creating a Disconnection Request

After logging in to the system, and navigating to the My Account screen, you can request for disconnection of a power connection.

Log in to your account.
Select a consumer, and then click Disconnection Request. A New Disconnection Request screen is displayed.

The New Disconnection Request screen contains the following fields and buttons.

Fields and Buttons	Description
Consumer Number	Shows the consumer number of the consumer.
BU/Circle Code	Shows the BU (Business Unit) or Circle Code to which the consumer belongs.
Name	Shows the name of the consumer.
Address	Shows the address of the consumer.
Pincode	Shows the pincode of the address of the consumer.
Phone	Shows the landline number of the consumer.
Email	Shows the email id of the consumer.
Mobile 1	Shows the first preferred mobile number of the consumer.
Type of Disconnection	Select the type of disconnection. You can select either Temporary Disconnection or Permanent Disconnection.
Disconnection Requested Date	Click to select the date for the disconnection.
Reason/Details	Enter relevant details related to the disconnection request.
Submit	Click to create the disconnection request.