Creating a Service Request

You can create a service request from the Web Self Service module for a consumer number in your account.

Select a consumer number for which you want to create a service request.
Click Service Request. The New Service Request screen is displayed. It contains the Service Request – Registration section. The relevant information for the consumer is updated by default in the Service Request - Registration section.

The Service Request – Registration screen contains the following fields and buttons.

Fields and Buttons	Description	Remarks
Consumer Number	Shows the consumer number.	This field is updated by default.
BU/Circle Code	Shows the Billing Unit number of the consumer.	This field is updated by default.
Address	Shows the address of the consumer.	This field is updated by default.
Pincode	Shows the pincode of the address of the consumer.	This field is updated by default.
Phone	Shows the landline number of the consumer.	This field is updated by default.
Email	Shows the email id of the consumer.	This field is updated by default.
Mobile 1	Shows the first preferred mobile number of the consumer.	This field is updated by default.
Mobile 2	Shows the second preferred mobile number of the consumer.	-
Lane/Landmark	Enter the landmark for the address of the consumer. Enter a prominent landmark, which would help in identifying the location.	-
City/Village	Enter the city or village of the consumer.	-
Service Request Type	Select the type of service request from the drop-down list.	-
Service Request Sub Type	Select the service request sub-type from the drop-down list.	-
Request Details	Enter details about the service request that would give more information about the service request.	-