Viewing and Paying bills

For a particular consumer number, you can view the bills that are due for payment along with the details. You can pay bills and view the billing history of a consumer number through the View/Pay Bill utility.

To view the bill of a particular consumer number,

Click View/Pay Bill on the main Web Self Service home page. The View/Pay Bill screen is displayed and it contains a View My Dues section.

The View My Dues section contains the following fields and buttons.

Fields and Buttons	Description
Consumer Type	Selected as "LT Consumer" by Default
Consumer No	Enter the consumer number for which you want to view the bill.
BU	Select the Billing Unit (BU) from the drop-down list.
Submit	Click to view the bill details for the consumer number.
Clear	Click to clear the fields.

Enter relevant data in the fields.
Click Submit to view the billing details for the consumer number. The bill details for a consumer number is displayed.

The bill details contain the following field and buttons.

Fields and Buttons	Description	Remarks
Consumer No	Shows the consumer number.	-
BU Number	Shows the billing unit for the consumer number.	-
Bill Month	Shows the month and year of the generated bill.	-
Consumption	Shows the units consumed in a particular month.	-
Bill Amount	Shows the charges incurred for a particular month.	-
Due Date	Shows the due date of payment of the bill for that month, after which late payment charges will be applicable.	-
View HTML	Clickto view a copy of the bill for the corresponding month.	A web page opens showing a copy of the bill.

Click Make Payment to pay the bill. The Make Payment screen is displayed. It contains details about the bill for a particular month. It also contains the Bill Details section where you have to enter some details about the payment that you are going to make.

The Make Payment screen contains the following fields and buttons.

Fields and Buttons	Description
Consumer No.	Shows the consumer number.
BU	Shows the BU of the consumer.
Bill Month	Shows the bill month.
Consumption (Units)	Shows the units consumed in the corresponding bill month.
Bill Amount	Shows the bill amount for the corresponding bill month.
Bill Due Date	Shows the date by which the bill for the corresponding month is to be paid.

The details are followed by a Billing Details section. Here you have to enter some details about the payment that you are going to make.

make_payment_(part_2).png

The Billing Details section contains the following fields and buttons.

Fields and Buttons	Description	Remarks
Consumer No.	Shows the consumer number.	-
BU	Shows the BU of the consumer.	-
Processing Cycle	Shows the time taken for the payment to be complete.	-
Consumption	Shows the units consumed in the corresponding bill month.	-
Due Date	Shows the date within which the bill for the corresponding month is to be paid.	-
Bill Amount	Shows the bill amount for the corresponding bill month.	-
Prompt Payment Discount Date	Shows the date by which if you make payment, you can receive a particular discount.	-
Prompt Payment Discount Amount	Shows the discount amount you will receive on paying the bill within the discount date.	-
Security Deposit	Select to pay the security deposit.	On selecting Security Deposit, an Amount to Pay field is displayed. It shows the amount of the security deposit.
Bill	Select to pay the bill.	On selecting Bill, an Amount to Pay field is displayed. It contains a drop-down list from which you can select the amount you want to pay.
Mobile Number	Shows the mobile number of the consumer.	-
Pay Now	Click to go to the next step in the payment process.	-

Select Security Deposit or Bill, whichever you want to pay.
Click Pay Now to proceed to the next screen in the payment process. The next screen prompts you to choose the payment mode. It also contains details about the other charges that can be levied depending on the payment mode.

Select the mode of the payment from the Select Payment Mode section. The following modes of payment are available:

Credit Cards
Debit Cards
Internet Banking
Mobile Payments
Cash Cards

When you select the payment mode, the options for the corresponding payment mode are displayed.

Select the appropriate option for the corresponding payment mode.
Click Pay Now to proceed to the next screen in the payment process. Follow the instructions to complete the payment process.

You can also view the billing history of the consumer number from the View History option.

Viewing and Paying bills

To view the bill of a particular consumer number,

Note: You can only view a bill that has crossed its due date; you cannot pay such a bill online.