Web Self Service

Welcome to Web Self Service (WSS) facility of MSEDCL. It is a self service solution, to manage your various consumer numbers online and services you availed from us through this website. Once registered, you can view and pay your bills, raise and track service requests. Now empower yourself by simply registering as per the direction provided on the website and start availing the services provided by us.
For viewing billing history and payment history, please login with your login credential. To add consumer in WSS user account, OTP will be sent on registered mobile number of that consumer number.


  • Prepaid consumers shall use Vending station application only ( ), for prepaid recharge token through online payment. Such consumers shall not pay through WSS portal

Web Self Services Registration

All consumers are required to open an account in the WSS portal. To register, simply select the New User Registration menu on the left side, fill up the required profile information and choose a username and password of your choice. After successful registration, an email will be sent to your profile email-id and you can start using your login credential immediately and avail services.

Bills and Payments

You can View and Pay your latest bill from 'My Account' option. Other options available are:
  • View earlier bills and download your bill details
  • Track your payment trends through the Payment History screen
  • View Consumer Information as registered in MSEDCL billing system
  • Additional Security Deposit Payment is possible Online. Please avail the facility to pay the Additional Security Deposit.
  • Online payment FAQ
(Before you continue please read our Terms & Conditions which include our Privacy and Security Statements.)

Service Requests

A user can raise and track a service request online. The following functionalities are available:
  • Create service requests online
  • Track the status of the service requests
  • Request for New Connection, extension of load (Please read the "Instructions for filling the form" carefully)

Facilities available without registration

A consumer can avail following services without registration (Consumer number and BU required). The following functionalities are available:
  • View and pay latest bill
  • View earlier bills and download bill details
  • Track payment details
  • View Consumer Information as registered in MSEDCL billing system
  • Request for New Connection (Existing consumer no not required, please read the "Instructions for filling the form" carefully)

Customer Care

  • For any queries related to online applications please contact our customer care center at 1912,1800-233-3435, 1800-212-3435  or Please mail
  • For queries related to your online payment transactions, please mail
  • For Application for ED Exemption please click here

+ View CFC Numbers

+ View Load Shedding Protocol