Viewing Status of Existing Service Requests

You can view the status of all the existing service requests for a consumer number from the WSS module.

To view the status of existing service requests,

Select a consumer number for which you want to view the service requests.
Click Service Requests Status. The Service Request Status screen is displayed. It shows the connection information and the service requests for the consumer number.

The Service Request Status screen contains the following fields and buttons.

Fields and Buttons	Description
Request Id	Shows the request id for the service request.
Type of Request	Shows the type of service request.
Status	Shows the status of the service request.
Updated Date	Shows the last updated date and time for the service request.

Depending upon the action taken for a service request, a service request has different kinds of status. Following are the types of status for service requests:

Created – Denotes that a service request is created but not assigned by default to an employee.
Assigned – Denotes that a service request has been assigned to a particular employee.
Resolved – Denotes that a service request has been resolved.
Cannot be Resolved – Denotes that a service request is in an unresolved state and action needs to be taken.
Closed – Denotes that a service request has been resolved and all formalities related to it have been completed.
Cannot be Closed – Denotes that a service request cannot be closed.